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Volume 13, Issue 3 (Iranian Journal of Ergonomics-In Press 2025)
Iran J Ergon 2025, 13(3): 0-0 |
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Ethics code: IR.MAZUMS.REC.1398.1311
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amouzadeh E, etemadinezhad S, yazdani charati J. sability Evaluation of the Chargoon Office Automation System Using a Mixed User- and Expert-Centered Approach (Exploratory Assessment). Iran J Ergon 2025; 13 (3)
URL: http://journal.iehfs.ir/article-1-1102-en.html
URL: http://journal.iehfs.ir/article-1-1102-en.html
1- Department of Ergonomics, Hamadan University of Medical Sciences, Hamadan, Iran
2- Health faculty,Mazandaran University of Medical Sciences, Sari, Iran ,dr.setemadi@yahoo.com
3- Department of Biostatistics, Health faculty, Mazandaran University of Medical Sciences, Sari, Iran
2- Health faculty,Mazandaran University of Medical Sciences, Sari, Iran ,
3- Department of Biostatistics, Health faculty, Mazandaran University of Medical Sciences, Sari, Iran
Abstract: (128 Views)
Background and Objectives: Office automation systems are essential for optimizing administrative processes, reducing human errors, and improving organizational efficiency. However, their effectiveness depends on usability and user interaction quality. This study assesses the usability of the Chargoon office automation system at Mazandaran University of Medical Sciences using a mixed-methods approach, addressing gaps in prior evaluations of similar systems in Iranian academic settings.
Methods: A mixed-methods design was employed, with the quantitative component using the standardized System Usability Scale (SUS) and the qualitative component involving heuristic evaluation based on Nielsen's ten principles by five UX experts. Simple random sampling selected 240 employees and faculty members. Performance data, including task completion time and error rates for six frequent tasks, were collected and analyzed using ANOVA and Pearson correlation in SPSS v26.
Results: The mean SUS score was 64.83 (±12.84), indicating acceptable usability with room for improvement. The task 'sending a letter to multiple recipients' showed the highest error rate (15.2%) and completion time (57.3 seconds). Heuristic evaluation identified 99 issues, primarily in system feedback (25%) and error prevention (20%).
Conclusion: The Chargoon system has moderate usability but requires targeted improvements in interface design, feedback mechanisms, and error prevention to reduce cognitive load and operational costs in academic settings
Methods: A mixed-methods design was employed, with the quantitative component using the standardized System Usability Scale (SUS) and the qualitative component involving heuristic evaluation based on Nielsen's ten principles by five UX experts. Simple random sampling selected 240 employees and faculty members. Performance data, including task completion time and error rates for six frequent tasks, were collected and analyzed using ANOVA and Pearson correlation in SPSS v26.
Results: The mean SUS score was 64.83 (±12.84), indicating acceptable usability with room for improvement. The task 'sending a letter to multiple recipients' showed the highest error rate (15.2%) and completion time (57.3 seconds). Heuristic evaluation identified 99 issues, primarily in system feedback (25%) and error prevention (20%).
Conclusion: The Chargoon system has moderate usability but requires targeted improvements in interface design, feedback mechanisms, and error prevention to reduce cognitive load and operational costs in academic settings
Type of Study: Research |
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Received: 2025/08/16 | Accepted: 2025/09/27 | ePublished: 2025/09/27
Received: 2025/08/16 | Accepted: 2025/09/27 | ePublished: 2025/09/27
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
